Refund Policy

Please notify me by email (knitone247@gmail.com) that you are intending to return an item stating the reasons why. You are liable for the return postage and please select a signed for or tracked postage service so we can both see where your parcel is. Items can not be returned after 28 days of dispatch.

On screen colour variations

Please note that I make every effort to make sure the photos I load to the site represent the colour as close as possible. However our computer monitors, lap top screens or phone screens do have their own settings and can alter the actual colour saturation of the image that you see. If you have a specific colour you want to match to I am more than happy to post a snip of the colours you want to buy, again please email me (knitone247@gmail.com) and I will reply within the day if not within the hour. My customers are important to me.